Awards

May, 2015

I was wondering where I could find out information from authoritative sources, databases to work in...

In this chat, the patron asks for help in learning how to find authoritative sources. Kathryn greets the patron and asks some clarifying questions, ascertaining that the patron has access to college library databases for writing a paper.
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April, 2015

Elk Evasion Award - There is an elk in my living room, what am I to do?

Elk Evasion Award - The six-minute chat started with the question, “There is an elk in my living room, what am I to do?” Dawn rolled with the punches, playing along with the patron and parrying his verbal quips.
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August, 2014

My book group is focusing on Mexico this year. Do you have any recommendations for an adult book on the Mexican revolution (non-fiction)

The patron submitted a chat question, asking, “My book group is focusing on Mexico this year. Do you have any recommendations for an adult book on the Mexican revolution (non-fiction)?” Kirsten was immediately friendly and expressed enthusiasm saying “What an interesting topic!”
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June, 2014

How many women received degrees in physical chemistry in 1920 to 1930 in the United States compared to other countries?

Although the patron initially asked, “How many women received degrees in physical chemistry in 1920 to 1930 in the United States compared to other countries,” the patron actually had a very different question. It was through Chris’s skillful reference interview that the actual reference need was revealed.
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April, 2014

2 OHSU medical research questions

The Quality Team is breaking with our practice of giving notable transcript awards to a single librarian and instead we are presenting an award to all the OHSU reference librarians. These librarians are trusted experts answering medical research and health information reference questions via email. We are highlighting two of their transcripts here.
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