Awards

June, 2014

How many women received degrees in physical chemistry in 1920 to 1930 in the United States compared to other countries?

Although the patron initially asked, “How many women received degrees in physical chemistry in 1920 to 1930 in the United States compared to other countries,” the patron actually had a very different question. It was through Chris’s skillful reference interview that the actual reference need was revealed.
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April, 2014

2 OHSU medical research questions

The Quality Team is breaking with our practice of giving notable transcript awards to a single librarian and instead we are presenting an award to all the OHSU reference librarians. These librarians are trusted experts answering medical research and health information reference questions via email. We are highlighting two of their transcripts here.
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February, 2014

I am looking for a children's book about the Pendleton Round-Up.

The question that Nadia answered is one that was submitted to the service via text message. In this conversation, the patron asked for help finding a children’s book about the Pendleton Round-Up. Nadia provided the title of a book that, while not a children’s book, has many photographs of the Round-Up. She also offered to have a children’s librarian research the question further and send additional resources via email. The patron shared her email address and received additional information later the same day (to which the patron replied, saying thank you and stating that she was impressed and amazed).
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January, 2014

Hello, I need data identifying two categories for children ages 0-17 years old in the United States and also globally. - Top 15-20 children illness AND - Top 15-20 children surgeries.

Lisa picked up a chat call with a somewhat complex statistical question about childhood diseases. The patron asked for information about the top 15-20 childhood illnesses and the top 15-20 childhood surgeries, both in the U.S. and globally.
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August, 2013

do the local libraries keep local newspapers on file so if I was looking for a family obituary that was 10 years old I can find it in my local library

In this transcript, an out-of-state patron was looking for a local newspaper that might have an obituary for a family member who had died more than 10 years prior. The patron did not know where it was published, but knew the name of the deceased, the date of death, and the date the obituary ran. The patron also offered that the purpose of finding the obituary was to confirm birth siblings, as the patron was adopted.
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